Services for the Larger Business and UK Subsidiaries
Larger businesses, between 50 – 200 employees, may have a dedicated IT member of staff or even a small team. However, just because there is an in-house support person doesn’t mean companies are immune to IT issues.
If the Company is a national or internationally based business, the IT department will often be based at the head office. That could be miles from your branch location or even abroad. If a user has an issue it can take several days, or even weeks, to resolve which impacts productivity and leaves users frustrated with their systems.
The company may have employed an IT person to carry out day to day troubleshooting, installations etc. This should keep on top of the regular niggles and routine maintenance but what happens when they are on holiday or off sick? Does the company have somebody else to call on that knows their systems and can resolve issues quickly (without impacting on other things).
Technology is always changing and the ACS engineers are on ongoing training programs for the major technology vendors. As Investors in People we are committed to the ongoing training of our staff. This ensures that their qualifications are kept up to date as the IT world changes. Most companies cannot afford to do this so even if there is a support team in place can they cope with a major installation or upgrade, with both man-power and expertise?
ACS can provide support contracts to suit your requirements. You may require cover for an in-house engineer, just want cover for critical equipment such as servers or simply need a few extra hands to help with a roll-out or installation.
We can also provide a local resource for centrally based IT Support departments, working with them to provide fast and effective cover for satellite offices and branches.
Contact us today for a free Technology Assessment and see how you can get stress free IT.